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Product Returns

Product Returns Return Policy

General Requirements:

If an item needs to be returned, and has NOT been used, it requires a return authorization. Please make sure you are ordering the correct tool for your application. We offer technical support and product advice by email and by phone for our customers to help insure they get the right tool for their planned use.

All returns must be authorized by Hole Cutter Store and meet the following conditions:

  • Accompanied by a sales receipt.
  • Date of Purchase must have occurred within 30 days of a return request.Never ship back any item until you have received approval and shipping instructions.

Product shipped to the wrong location will incur additional handling charges.

Take care to include all the information available to you including product ordered, reason for return, whether or not you opened the box, and any other questions or concerns you may have.

Contact us by email (hcsinfo@holecutterstore.com) or by phone at 831-663-1100 for return approval and for shipping instructions.

  • Shipping charges are excluded from any amount refunded
  • You will be responsible for the return shipping of the products
  • Items must be in as-new condition, in original packaging with the packing slip, all manuals and accessories
  • It will take up to 10 business days to process your return

Warranty:
Warranty excludes use in a Tool Rental operation or pillar/drill press


All products are guaranteed against defects in material and workmanship for 90 days. The limited warranty does not cover improper or negligent use. Warranted products will be repaired or replaced at the option of the Hole Cutter Store.

Exceeding recommended RPM voids warranty. Damage to Diamond Core Bits from hitting rebar is not covered by warranty. Damage to Self-feed and Universal TCT hole cutters caused by hitting a nail are not covered by warranty.

Limited Liability:
All products are used at users risk. The Hole Cutter Store. will not be held responsible for injuries or damage caused by the use of our products. Operator must comply with ANSI B7.1, B7.5, OSHA and safety guidelines furnished with each product